At HQTech, we aim to make your shopping experience as smooth as possible. Here’s everything you need to know about our shipping and return policies.
Shipping Policy
Order Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day.
Shipping Options and Delivery Times
We offer standard and express shipping options. Delivery times vary by location and shipping method chosen at checkout.
Shipping Charges
Shipping fees are calculated based on your selected shipping option and will be displayed at checkout.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number to monitor your package’s journey to your address.
Return Policy
Eligibility for Returns
Products may be returned within 30 days of purchase, provided they are in unused, original condition with all packaging and accessories.
Non-Returnable Items
Certain items, such as final sale products or digital goods, may not be eligible for return.
Return Process
To initiate a return, please contact us at support@hqtech.com. We will provide instructions on how to ship your product back to us.
Refunds
Once we receive your returned item, we will inspect it and notify you. If approved, a refund will be processed to your original payment method within 5-7 business days.
Exchanges
If you need to exchange an item for a different model or color, please follow the return process and place a new order for the desired item.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
Contact Us
If you have any questions or need assistance with shipping or returns, please reach out to our customer service team at support@hqtech.com.
Thank you for choosing HQTech!